GlobalSCAPE - WAFS Support Center

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WAFS and CDP Support Center

Latest News

March 17, 2008: WAFS 3 Maintenance Release, v3.4.2.8312

Addressed issue of files erroneously uploading (reverting) after Agent computer loses power.
Addressed error code 21 that occurs during ‘count now’.
Addressed possible failure of upload if Server rejects delta upload.
Addressed stability issue on co-located Agent/Server.

Important note: WAFS and CDP are supported for use only on Windows 2000, Windows XP Professional and Windows Server 2003.

Downloads
	Note: If you are currently using an older version, contact the WAFS Tech Support Team prior to updating. It is extremely important that you follow the upgrade instructions.
	WAFS 3 Full Version 3.4.2.8312
	WAFS 3 CDP Version 3.4.2.8312
	WAFS 3 Enterprise Version 3.4.2.8312
	WAFS 3 Upgrade Version 3.4.2.8312

Online Self Help Resources
Documentation
Online Help File WAFS 3	Knowledge Base
User Guide - PDF (2.2 MB) WAFS 3	Using WAFS and CDP with anti-virus software.
Upgrade or Update Instructions	Version History

Serial Numbers and Registration
Contact the WAFS Customer Service Team to recover a lost or missing registration serial number or if you are having trouble activating WAFS.

Contacting the Technical Support Team

Personal technical support for WAFS is only available to users that have an unexpired WAFS support plan.

By Email

Licensed users that have a current WAFS Support Plan should submit an inquiry to the GlobalSCAPE Technical Support team via our online form.

Our Customer Service team can answer your questions about software activation and registration or help with order problems.

Inquiries are answered via email in the order they are received, usually within one business day.

By Phone

WAFS and CDP Tech Support Line
1-978-474-9116

In order for us to help over the telephone, you must be covered by a WAFS Support Plan.

We are open 8:30 A.M. to 5:30 P.M., Monday through Friday, Eastern US time (Our offices are closed on weekends and for major US holidays).

Limitations on Technical Support

Technical support is limited to the reporting and correction of product defects and installation and configuration assistance. Technical support is offered for current versions of GlobalSCAPE software only. Technical support for older versions is available through our online self-help resources. While we are happy to support your usage of our products and will help in overcoming any difficulties you may encounter, Technical Support does not include advanced issues such as problems with COM development, HTML development, custom macro scripts, development of Web sites, or any other issues not directly related to the workings of our software.