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GlobalSCAPE Plan Ahead™ Maintenance and Priority Support Plan

Maintenance and Priority Support Plan

Keep your systems running smoothly with GlobalSCAPE's Priority Support and Free Upgrades protection. Our extensive service and support can offer telephone support, problem prevention, rapid resolution, increased uptime, and increased productivity - all at an affordable price. Additionally, all upgrades released during the term of your agreement are available to you at no additional charge.

You can buy Plan Ahead maintenance and support with your software at our Online Store or by calling 1-800-290-5054 or 1-210-308-8267.  You can also renew or purchase additional years of Plan Ahead maintenance and support by calling the numbers above.


Applicability
GlobalSCAPE's Priority Support plan is available for CuteFTP Home, CuteFTP Professional and Secure FTP Server.

Contacting the Technical Support Team
By Email

Submit an inquiry to the GlobalSCAPE Technical Support team via our online form.

Our Customer Service team can answer your questions about software activation and registration or help with order problems.

All inquiries are answered via email in the order they are received, usually within one business day.

By Phone

Priority Paid Tech Support Line
1-210-366-3993

In order for us to help over the telephone, you must be covered by a Priority Support plan. For Priority Paid Technical Support, or to purchase a Priority Support plan, call our support team at 1-210-366-3993.

Our offices are open 8:00 AM to 6:00 PM Central Time, Monday through Friday.  We are closed on weekends and for major US holidays.

Limitations on Technical Support

Technical support is limited to the reporting and correction of product defects and installation and configuration assistance. Technical support is offered for current versions of GlobalSCAPE software only.  Technical support for older versions is available through our online self-help resources. While we are happy to support your usage of our products and will help in overcoming any difficulties you may encounter, Technical Support does not include advanced issues such as problems with COM development, HTML development, custom macro scripts, development of Web sites, or any other issues not directly related to the workings of our software.

Note: Telephone technical support is only available if your are currently covered GlobalSCAPE's Priority Support and Free Upgrades protection.  To purchase or renew Priority Support and Free Upgrades, call our sales team at 1-800-290-5054 (US or Can) or 1-210-308-8267 or use the online submission form.


About Free Upgrades & Updates

GlobalSCAPE periodically releases both major version upgrades and minor updates or maintenance releases of its software.  A major version upgrade is indicated with a change in the major version number, such as from 6.2 to 7.0.  A minor update or maintenance release involves relatively minor changes, and is indicated with a change to the number to the right of the decimal place in the version number, for example 6.1 to 6.2 or 6.1.3 to 6.1.4.

GlobalSCAPE registration serial numbers are valid for all minor updates within the same major version.  For example, a serial number for version 6.0 can also be used for version 6.1, 6.2 or with any other 6.x version update, however the same serial number will not function in version 7.0 or any other major version upgrade.

Eligible users that are covered by maintenance and support plan receive all major upgrades and minor updates that are publicly released during the term of their agreement at no additional charge.  Free upgrades must be requested or obtained while the maintenance and support plan remains in force.  If the maintenance and support plan expires and is not renewed, free upgrades cease to be available even if the relevant upgrade was publicly released during the time that the expired maintenance and support plan was effective.

If GlobalSCAPE offers a major version upgrade during the term of your maintenance and support plan, you will be emailed with information about how to obtain the upgrade.  You will not receive the upgrade notification email if you have unsubscribed from the GlobalSCAPE mailing list.