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CuteFTP Home for Windows Support Center

Latest News

September 24, 2008: Release of CuteFTP 8.3.2 Localized Editions

CuteFTP now available in English, German, Spanish, French, Portuguese and Turkish languages.
View a complete list of changes.

Downloads

CuteFTP 8 for Windows runs on 32 and 64 bit editions of Windows Vista, Windows Server 2003, Windows XP, Windows 2000 and Windows ME. It is not recommended or supported for use on Windows 95, Windows 98 or Windows NT 4.
Product Name	Version	File Size	Download Links
CuteFTP 8 Home (English)	8.3.2 Home	6.7 MB	Download Now	Alternate Link
CuteFTP 8 Home (Deutsche)	8.3.2 Home	6.7 MB	Download Now	Alternate Link
CuteFTP 8 Home (Español)	8.3.2 Home	6.7 MB	Download Now	Alternate Link
CuteFTP 8 Home (Français)	8.3.2 Home	6.7 MB	Download Now	Alternate Link
CuteFTP 8 Home (Portuguese)	8.3.2 Home	6.7 MB	Download Now	Alternate Link
CuteFTP 8 Home (Türkçe)	8.3.2 Home	6.7 MB	Download Now	Alternate Link
Click here if you are licensed for an older version of CuteFTP

Activation and Registration Help

Installation and Activation Instructions	Registration Errors
Serial Number Problems	Recover a Lost Serial Number
Our Customer Service team can answer your questions about software activation and registration or help with order problems however they cannot help with technical support issues. Contact the Customer Service team. There is no charge for activation or registration help.

Technical Support for CuteFTP 8 Home

The following self-help support resources are provided free of charge. If you need free, guided assistance with CuteFTP Home, visit the CuteFTP Home User Forum.

Self Help

CuteFTP Home User Forum		Searchable Knowledge Base
Username or Password Problems		FTP Error Codes Reference
Version History		Firewall Settings and Resources

CuteFTP 8 Home

Online Help File

User's Guide - PDF (2.3 MB)

CuteFTP 7 Home

Online Help File

User's Guide - PDF (1.3 MB)

Getting Started

Getting Started With CuteFTP Flash Presentation (4 MB)

Beginner's Guide to CuteFTP Home

Contacting the Technical Support Team

Personal technical support for CuteFTP is available to licensed users that have an existing, unexpired Priority Support Plan. Eligible users should contact the technical support team as shown below.

By E-mail

Submit an inquiry to the GlobalSCAPE Technical Support team via our online form.

Our Customer Service team can answer your questions about software activation and registration or help with order problems.

Inquiries are answered via email in the order they are received, usually within one business day. Please do not attempt to e-mail the support or customer service teams directly. Your message will not be delivered.

By Phone

Priority Paid Tech Support Line
1-210-366-3993

In order for us to help over the telephone, you must be covered by a Priority Support plan. For Priority Paid Technical Support, or to purchase a Priority Support plan, call our support team at 1-210-366-3993.

We are open 8:00 A.M. to 6:00 P.M., Monday through Friday, US Central time (Our offices are closed on weekends and for major US holidays).

Limitations on Technical Support

Technical support is limited to the reporting and correction of product defects and installation and configuration assistance. Technical support is offered for current versions of GlobalSCAPE software only. At this time, personal technical support is available in English only. For assistance in other languages, please visit the User Forum. Technical support for older versions is available through our online self-help resources.

While we are happy to support your usage of our products and will help in overcoming any difficulties you may encounter, Technical Support does not include advanced issues such as problems with COM development, HTML development, custom macro scripts, development of Web sites, or any other issues not directly related to the workings of our software.

Note: Free technical support is not available over the telephone. To purchase or renew a maintenance and priority support subscription call our sales team at 1-800-290-5054 (US or Can) or 1-210-308-8267 or use the online submission form.