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   Enhanced File Transfer (EFT) Server Support Center

Latest News
October 1, 2008: Secure Ad Hoc Transfer (SAT) Module 1.7.1 Maintenance Release
  • Fixed problem with send upload notification not functioning due to URL format supplied in user description field.
  • Increased logging in send upload notification script.
  • Fixed problem with uploading popup opacity and animated gif not moving in IE7.
  • View the complete list of changes.
September 10, 2008: EFT Server 5.2.6 Maintenance Release
Downloads
Important note: If a previous version of EFT Server or DMZ Gateway Server is already installed on the server computer, it is extremely important that you follow the upgrade instructions. For new installations, please review the system requirements prior to installation.
EFT Server 5.2.6
EFT Server 5.2.6
Alternate HTTP Download Link 
DMZ Gateway Server 1.3.1
Requires EFT Server 5.0.1 or later.
SAT Module 1.7.1
Requirements:
- A server computer running EFT Server 5.2.5 or later
- Microsoft Internet Information Services (IIS) 5 or 6
- Microsoft .NET Framework Runtime 3.5 or later.
- An SMTP mail server
- Earlier SAT versions must be removed prior to installation.
EFT Server 5.1.34
EFT Server 5.1.34
Alternate HTTP Download Link
DMZ Gateway Server 1.3.1
Requires EFT Server 5.0.1 or later.
SAT Module 1.5.3
Requirements:
- A server computer running EFT Server 5.1.x
- Microsoft Internet Information Services (IIS) 5 or 6
- Microsoft .NET Framework 2.0 or later.
- An SMTP mail server
- Earlier SAT versions must be removed prior to installation.
EFT Server 4
EFT Server 4.3.4
DMZ Gateway Server 1.2
For EFT Server 4
SAT Module 1.02
For EFT Server 4.3.4 only
EFT Server 3
EFT Server 3.5.1
 
 
Online Self Help Resources
General Help
EFT Server Public User Forum   Searchable Knowledge Base
Serial Number Problems   Recover a Lost Serial Number
Our Customer Service team can answer your questions about software activation and registration or help with order problems.  Contact the Customer Service team.
EFT Server 5
EFT Server Installation and Activation Instructions
EFT Server 5 Online Help File
EFT Server 5 User's Guide - PDF (7 MB)
EFT Server 5 Online COM API Reference
EFT Server 5 COM API User Guide - PDF (767 KB)
AS2 Add On Module
Getting Started with the AS2 Add On Module
AS2 Add On Module Online Help File
AS2 Add On Error Troubleshooting Help
 
 
 
Auditing and Reporting Module (ARM)
Getting Started with the ARM Add On
 
DMZ Gateway
Installing and Configuring DMZ Gateway Server
DMZ Gateway Online Help File
Installing DMZ Gateway in a Cluster
 
High Security PCI Add On Module
Getting Started with the HS PCI Add On Module
HS PCI Add On Module Online Help File
 
Web Transfer Client
Getting Started with the Web Transfer Client
EFT Web Transfer Client Online Help File
 
Secure Ad Hoc Transfer (SAT) Add On Module
Installing and Configuring the SAT Add On Module
SAT Add On Module Online Help File
SAT Add On Module User Guide - PDF (974 KB)
 
EFT Server 4
EFT Server 4 Online Help File
EFT Server 4 User's Guide - PDF (1.7 MB)
EFT Server 4 Online COM API Reference
EFT Server Learning Resources and White Papers
Learn how to automatically encrypt files on the server.
Learn how to trigger actions using Event Rules.
GlobalSCAPE Server Security Best Practices
This document describes best practices for optimizing security for installation and configuration of GlobalSCAPE’s server products, including Secure FTP Server and Enhanced File Transfer Server.
EFT Server Cluster Setup with Microsoft Clustering Services
Set up EFT Server in a clustered environment using Microsoft Clustering Services or GlobalSCAPE’s monitoring utilities and achieve high availability through failover clustering.  For DMZ Gateway, see Installing DMZ Gateway in a Cluster.
Contacting the Technical Support Team
Personal tech support for EFT Server is available to licensed users that have an existing, unexpired EFT Server Support Plan.  Eligible users should contact the technical support team as shown below.  For all other licensed users, please make use of the online self-help resources listed above.

If you need help during the trial period, contact your assigned GlobalSCAPE sales representative for assistance.
By E-mail

Submit an inquiry to the GlobalSCAPE Technical Support team via our online form. 

Our Customer Service team can answer your questions about software activation and registration or help with order problems.

Eligible inquiries are answered via email in the order they are received, usually within one business day.  Please do not attempt to e-mail the support or customer service teams directly. Your message will not be delivered.
By Phone

Priority Paid Tech Support Line
1-210-366-3993

For Priority Paid EFT Server Technical Support, or to renew an existing EFT Server Support Plan, call us at 1-210-366-3993. 

Office hours are 8:00 A.M. to 6:00 P.M., Monday through Friday, US Central time (Our offices are closed on weekends and for major US holidays). 

Platinum Level Technical Support Services:  Qualified Platinum Support Plan subscribers can obtain emergency technical support anytime.  Please refer to your personal Platinum Support Plan documentation for after-hours contact information.  For target response times and levels of service, please refer to the EFT Server Maintenance and Support Guide.
Limitations on Technical Support

Technical support is limited to the reporting and correction of product defects and installation and configuration assistance. Technical support is offered for current versions of GlobalSCAPE software only.  Technical support for older versions is available through our online self-help resources.

While we are happy to support your usage of our products and will help in overcoming any difficulties you may encounter, Technical Support does not include advanced issues such as problems with COM development, HTML development, custom macro scripts, development of Web sites, or any other issues not directly related to the workings of our software. For help in those areas Professional Services may be available.

Note: Free, personal technical support is not available after the trial period expires.  To purchase or renew a maintenance and priority support subscription call our sales team at 1-800-290-5054 (US or Can) or 1-210-308-8267 or use the online submission form.

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